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Privacy Policy

1. Introduction

The Coffee Repair Clinic (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website

  • Contact us

  • Book a repair

  • Purchase products or services

  • Sign up for marketing communications

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: The Coffee Repair Clinic
Email: service@coffeerepairclinic.co.uk
Telephone: 07401 066441

For any data protection queries, please contact us using the details above.

3. What Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide to Us

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Details of your coffee machine

  • Order and repair history

  • Any information submitted via contact forms

3.2 Payment Information

Payments are processed via secure third-party providers. We do not store full card details on our systems.

3.3 Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Device information

This information is collected through cookies and analytics tools.

4. How We Use Your Information

We use your personal data to:

  • Process repair bookings and orders

  • Communicate with you about your repair

  • Arrange collection and return of machines

  • Provide customer support

  • Send service updates

  • Send marketing communications (only where you have consented)

  • Improve our website and services

  • Comply with legal obligations

We will never sell your personal data.

5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract – To provide repair services or fulfil orders

  • Legitimate Interests – To operate and improve our business

  • Legal Obligation – For tax and regulatory compliance

  • Consent – For marketing communications

6. Website Hosting & Third Parties

Our website may be hosted on platforms such as Wix.com. This means your data may be stored on secure servers operated by third-party providers.

We may also use trusted third parties for:

  • Payment processing

  • Website analytics (e.g., Google Analytics)

  • Advertising services (e.g., Google Ads)

  • Email marketing platforms

These providers process data only as necessary to provide their services and are required to comply with data protection laws.

7. Data Retention

We retain personal data only as long as necessary:

  • Customer and order records: up to 6 years for tax purposes

  • Marketing data: up to 6 months after your last interaction, unless you unsubscribe sooner

  • Website analytics data: in accordance with platform settings

When no longer required, your data is securely deleted or anonymised.

8. Cookies

Our website uses cookies to:

  • Ensure proper website functionality

  • Analyse traffic and user behaviour

  • Support advertising and remarketing

You can control or disable cookies via your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure hosting environments

  • Password-protected systems

  • Limited access to personal data

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact:
service@coffeerepairclinic.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

11. Marketing Communications

We will only send marketing emails or messages if:

  • You have opted in, or

  • You are an existing customer and marketing relates to similar services

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of our website indicates acceptance of any changes.

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