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Welcome to The Coffee Repair Clinic! These Terms and Conditions (“T&Cs”) govern your access to our website www.coffeerepairclinic.co.uk and any products, services, or content we offer (collectively, “Services”). By using our Services, you agree to these T&Cs.

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1. Definitions

• The Coffee Repair Clinic / We / Us – Owner and operator of the Services.

• User / You – Anyone accessing or using the Services.

• Content – Information, data, text, software, music, photos, graphics, video, messages, or other materials on the Services.

• Services – Our website, products, services, and content offered through www.coffeerepairclinic.co.uk.

2. Scope

These T&Cs apply to all Users. Additional terms may apply for certain Services, such as our Privacy Policy.

3. User Conduct

You agree to:

• Follow all applicable laws and these T&Cs.

• Avoid posting illegal, harmful, offensive, or abusive content.

• Not impersonate others or create false personas.

• Use the Services only for personal purposes unless we provide written consent.

• Avoid disrupting Services or attempting unauthorized access.

• Respect the intellectual property rights of The Coffee Repair Clinic and third parties.

• Not collect or store other users’ personal information.

• Avoid uploading viruses, malware, or harmful software.

Consequences: Violations may result in account suspension, service restriction, or legal action.

4. Data & Privacy

4.1 Website & Third-Party Services

• Our site is powered by Wix.com, which may collect personal data like name, email, and IP address.

• Google may also collect data for personalized advertising.

Learn more:

• Wix Privacy Policy: https://www.wix.com/about/privacy

• Google Partner Sites: https://policies.google.com/technologies/partner-sites?hl=en-US

• Google Ads Settings: https://adssettings.google.com/

4.2 Additional Personal Data

• We may collect phone numbers, order history, and preferences to process repairs, deliveries, and offers.

• Data is stored under GDPR regulations. We will not share it for marketing without consent.

4.3 Data Retention

• Personal data is retained for 6 months after your last interaction.

• After this, data is securely deleted.

4.4 Your Data Rights

You have the right to:

• Access, rectify, or erase your data

• Restrict or object to processing

• Withdraw consent at any time

Contact: service@coffeerepairclinic.co.uk

5. Intellectual Property

• The Coffee Repair Clinic owns all Content, except user-submitted content.

• You retain ownership of submitted content but grant us a non-exclusive, worldwide, royalty-free license to use it.

6. Indemnification

You agree to cover any claims, losses, or expenses (including legal fees) arising from your use of Services or violation of T&Cs.

7. Governing Law

• Laws of England and Wales apply.

8. Entire Agreement

• These T&Cs constitute the entire agreement regarding the Services and override prior communications or agreements.

9. Disclaimer of Warranties

• Services are provided “as is” and “as available”.

• No warranties of uninterrupted, error-free, or virus-free services are provided.

10. Orders, Repairs & Returns Policy

10.1 Your Statutory Rights

Your statutory rights as a consumer are not affected by this policy.
For further information, you may contact your local Citizens’ Advice Bureau or Trading Standards office.

10.2 Aborted Call Out

• Cancellation more than 24 hours before the scheduled attendance: No fee applies.

• Cancellation within 24 hours of the scheduled attendance or while work is ongoing:

  • A £60 cancellation fee will apply

  • Plus the cost of any parts or equipment already incurred

10.3 Flexi Price Service

• A £40 upfront payment entitles you to a professional diagnosis of your machine.

• Diagnosis is made based on the symptoms presented at the time.

• Additional parts or repairs may be required after initial diagnosis.

• You are responsible for arranging and covering the cost of delivery and collection of your machine.

10.4 Fixed Price Service

• We arrange collection of your machine from your residence.

• If you choose to drop off your machine, you do so at your own expense and this does not reduce the service price.

• If required repairs exceed the cost threshold covered by the fixed price, we will contact you before proceeding.

10.5 Postage, Packaging & Transit of Coffee Machines

Packaging Requirements

When sending a coffee machine to The Coffee Repair Clinic, you are responsible for ensuring that it is securely and appropriately packaged. This includes:

• Using a strong outer box suitable for the machine’s weight

• Providing sufficient internal padding (bubble wrap, foam, or similar protective materials)

• Securing all removable or loose components

Improper packaging significantly increases the risk of transit damage.

Transit Liability

• All machines sent via postal or courier services are transported at your own risk.

• The Coffee Repair Clinic accepts no liability for loss, damage, or delays occurring during transit to or from our premises.

• We strongly recommend using a tracked and insured delivery service.

Return Packaging

• Machines will be returned in the same packaging and condition in which they were received.

• We do not automatically repackage machines in new boxes or padding.

• If insufficient packaging is used when sending your machine to us, that same packaging will be used for return unless otherwise agreed.

Transit Damage Claims

Any damage sustained during transit must be addressed directly with the courier or postal service used. We cannot accept responsibility for transit-related damage, including damage discovered after repair.

10.6 Product Returns (Non-Repair Items)

Unopened Products

• May be returned within 30 days of payment for a full refund.

Faulty or Damaged Products

• Must be reported within 7 days of receipt.

• We will arrange a replacement or refund.

Incorrect or Missing Items

• Must be reported within 7 days of receipt.

• We will send the correct item or issue a refund.

10.7 Returns Process

1. Contact service@coffeerepairclinic.co.uk for a returns authorisation number.

2. Package the item securely, including original packaging and accessories.

3. Clearly attach the returns authorisation number.

4. Send the item to the address provided.

Unless the item is faulty or incorrect, you are responsible for return postage costs.

10.8 Refunds

• Refunds are issued to the original payment method.

• Please allow 14 working days after inspection for processing.

Certain personalised or made-to-order items may be excluded from return.

11. Limitation of Liability

• Our liability is capped at the amount paid to us in the six months preceding the claim.

• Some jurisdictions do not allow this limitation; those rules may override it.

12. Changes to Terms

• We may update these T&Cs at any time.

• Updated T&Cs will be posted on the website.

• Continued use of Services constitutes acceptance.